POS Troubleshooting: Camera, Login, and Sync Issues
Stuck with a camera that will not scan, a login that will not work, or data that will not sync? Here are quick fixes for the most common AskBiz POS issues.
Key Takeaways
- Most AskBiz POS issues fall into three categories: camera/scanning, login/authentication, and data sync.
- The majority of problems are resolved by granting browser permissions, clearing the cache, or checking your internet connection.
- AskBiz logs sync events and errors, making it easier to diagnose issues without guessing.
Camera and scanning issues
If the camera will not activate when you tap the scan button, the most common cause is a missing browser permission. Your browser needs explicit permission to access the camera, and this must be granted for the AskBiz domain specifically. On Android, go to Chrome Settings, then Site Settings, then Camera, and ensure the AskBiz URL is listed as 'Allowed'. On iOS, go to Settings, then Safari, then Camera, and set it to 'Allow'. If the camera activates but barcodes are not being recognised, check the lighting — poor light is the most common cause of slow or failed recognition. Hold the phone 15 to 30 centimetres from the barcode and keep it steady. Clean the camera lens if it is smudged. If a specific barcode consistently fails, it may be damaged or printed at too small a size — try entering the product manually as a workaround. If scanning was previously working and has stopped, try closing and reopening the AskBiz PWA, or clear the browser cache for the AskBiz site.
Login and authentication issues
AskBiz POS uses magic link login, which means a one-time link is sent to your email address each time you sign in. If you are not receiving the magic link, check your spam or junk folder first — email providers occasionally misclassify automated emails. Ensure you are entering the exact email address that was used when your staff account was created (check capitalisation and typos). If the email still does not arrive after a few minutes, ask your account owner to verify that your email address is correctly registered in the system. If you receive the magic link but it does not work when you tap it, the link may have expired — magic links are time-limited for security. Request a new one and tap it promptly. Also ensure you are opening the link in the same browser where you use AskBiz POS; some email apps open links in an in-app browser that does not share sessions with your main browser. On iOS, if the magic link opens in the wrong browser, copy the link and paste it into Safari manually.
Data sync and connectivity issues
AskBiz POS syncs data to the cloud after every transaction. If your internet connection drops, the app switches to offline mode and stores transactions locally until connectivity returns. When the connection is restored, pending transactions sync automatically. If you notice that data is not syncing (for example, you process a sale on the POS but it does not appear in your reports on another device), check your internet connection first. Open any website to confirm you are online. If the connection is fine but sync is still delayed, try force-refreshing the PWA: on most browsers, pull down to refresh or close and reopen the app. Persistent sync issues are rare but can occur if the browser's local storage is full (common on devices with very limited storage). Clearing the browser cache for the AskBiz site usually resolves this — your data is safe in the cloud, so clearing the local cache does not lose anything.
When to contact support
Most AskBiz POS issues are resolved with the steps above, but some situations warrant contacting support. If you see a specific error code or message, note it down and include it in your support request — this accelerates diagnosis significantly. If transactions are missing (not just delayed in syncing), contact support immediately with the approximate time and device used. If a staff member cannot be removed or a role change does not take effect, this may indicate a permissions conflict that needs back-end investigation. If performance degrades over time (the app becomes slow or unresponsive), this could indicate a device-level issue or a data volume issue that support can help diagnose. AskBiz support is available through in-app chat, email, and the help centre. When reporting an issue, include your device type, browser name and version, and a description of the steps that led to the problem. Screenshots or screen recordings are extremely helpful for visual issues.