Major help centre overhaul with contextual search, smart escalation, and an in-app help widget.
NewIn-app floating help widget — contextual article suggestions based on current page
NewLive search autocomplete with article title and topic suggestions
NewSidebar topic filter on the Help Centre
NewCMD+K shortcut to focus the help search from anywhere
New"New" badge on articles updated within the last 45 days
NewSmart escalation after low-rating feedback — email, call booking, FAQ
New"Not helpful" reason categories: Inaccurate, Outdated, Too technical, Missing info
NewArticle "last verified" badge showing review month and year
NewCommunity section on help home: forum, support call, email, FAQ
NewStatus banner for incident announcements across all help pages
ImprovedArticle reading progress bar and back-to-top button
ImprovedClick-to-copy on inline code snippets in articles
ImprovedVideo embed support for articles with a video guide
ImprovedPrint/PDF view hides navigation and sidebar for clean output