Appeals Process

You have the right to appeal any enforcement action taken against your account. This right applies to:

• Warnings
• Feature restrictions
• Account suspensions
• Account terminations
• Content removal decisions

Appeals are reviewed by a senior staff member who was not involved in the original decision. We aim to resolve all appeals within 10 business days.

To submit an appeal:

1. Email appeals@askbiz.co within 30 days of receiving the enforcement notification

2. Use the subject line: 'Appeal — [your account email] — [enforcement type]'

3. Include:

• Your account email address
• The enforcement action you are appealing
• The date you received the notification
• Your grounds for appeal (why you believe the decision was incorrect or disproportionate)
• Any supporting evidence

Appeals submitted after 30 days will only be considered in exceptional circumstances.

Once we receive your appeal:

1. You receive an acknowledgement within 2 business days

2. A senior staff member not involved in the original decision reviews the appeal

3. They may request additional information from you or from the team that made the original decision

4. A written decision is issued within 10 business days of receiving all required information

5. The decision letter explains: the outcome, the reasoning, and any further options available to you

During a pending appeal, account suspensions remain in force unless we specifically grant interim access pending review.

• Appeal upheld — full reversal: The enforcement action is cancelled. Your account is fully restored. If you lost access during the appeal period, you receive a subscription credit for the period of wrongful suspension.
• Appeal upheld — partial: The original action is modified (e.g. termination reduced to suspension, or suspension duration reduced).
• Appeal dismissed: The original enforcement action stands. We provide full written reasons.
• Appeal upheld with conditions: Reinstatement is granted subject to conditions (e.g. you agree to specific restrictions or additional monitoring).

If you are unsatisfied with the outcome of our internal appeals process, you have additional options:

EU users: Under the EU Digital Services Act (DSA) Article 21, you have the right to use an out-of-court dispute settlement body certified by an EU member state Digital Services Coordinator. We will engage in good faith with any DSA-certified dispute settlement body. We are not currently listed as a Very Large Online Platform (VLOP) under the DSA.

UK users: You may refer disputes to the appropriate UK regulatory body (ICO for data protection matters, CMA for competition matters, FCA for regulated financial services matters).

US users: For consumer protection disputes, you may contact the FTC at ftc.gov/complaint or your state Attorney General's office.

All users: Unresolved disputes may ultimately be resolved through binding arbitration or litigation in accordance with the governing law provisions of the AskBiz Terms of Service.