Reconciling Mobile Money Transactions

Mobile money transactions can fail silently — the customer thinks they paid but the payment did not complete, or a payment succeeds but the POS did not receive the callback. Reconciliation matches your POS transaction log against your mobile money provider statement to find mismatches. Run reconciliation weekly at minimum, daily if your mobile money volume is high.

Download your M-Pesa, MTN MoMo, or Airtel Money statement as a CSV from the provider's portal. Go to POS > Reports > Reconciliation and upload the file. Select the provider and date range. AskBiz matches transactions by reference code and amount. Unmatched transactions are flagged for manual review.

The reconciliation report shows three categories: Matched (everything aligned), POS Only (recorded in POS but not in the statement — possible failed settlement), and Statement Only (in the statement but not in POS — possible missed callback). For POS Only items, contact the provider to confirm the payment status. For Statement Only items, check if the transaction was recorded under a different date or reference.

For high-volume businesses, enable automatic reconciliation in Settings. AskBiz queries the provider API daily and runs matching automatically. You receive a notification only when discrepancies are found. This saves the manual download and upload step while keeping your records accurate.