Troubleshooting

My Data Is Not SyncingPopular

What to do when your connected data source stops updating in AskBiz.

My Data Looks WrongPopular

Troubleshoot discrepancies between your AskBiz data and what you see in your store, accounting software, or other platforms.

Fixing Shopify Sync ErrorsPopular

Common Shopify connection errors in AskBiz and how to resolve them quickly.

Fixing Amazon Sync Errors

Common Amazon Seller Central connection errors in AskBiz and how to fix them.

Fixing CSV Upload Errors

Common issues when uploading CSV or Excel files to AskBiz and how to resolve them.

Dashboard Loading Slowly

If your AskBiz dashboard is slow to load, here are the most common causes and how to fix them — from browser cache to widget count to platform-wide issues.

Historical Data Is Missing

Why historical data may not appear in AskBiz and how to get it imported — covering import limits, pre-connection gaps, mid-period gaps, and date range display issues.

The AI Is Not Responding or Giving Unhelpful Answers

What to do when AskBiz's AI chat does not respond, gives a generic answer, or seems to misunderstand your question.