WooCommerce Sync Errors
Fix common WooCommerce connection and sync problems — API authentication, REST API issues, and missing orders.
API authentication failed#
WooCommerce connects via REST API keys. If authentication fails:
1. Log in to your WordPress admin
2. Go to WooCommerce → Settings → Advanced → REST API
3. Create a new API key with Read permissions
4. Copy the Consumer Key and Consumer Secret
5. Enter these in AskBiz when connecting WooCommerce
Ensure your site uses HTTPS — WooCommerce API keys don't work over plain HTTP.
REST API not accessible#
Some WordPress configurations block the REST API:
- Check that your site's REST API is not disabled by a security plugin
- Verify the permalink structure is not set to 'Plain' (WooCommerce REST API requires pretty permalinks)
- If you're behind a CDN or firewall, ensure API requests are allowed through
Missing orders#
If orders are missing:
- AskBiz imports completed and processing orders — not cancelled, failed, or pending payment
- Check the API key permissions — it needs Read access
- Large stores may take longer for initial sync
- Verify the correct store URL was entered during connection
Frequently Asked Questions
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