Checking In a Device for Repair

From the Repairs tab, tap 'New Job'. Search for an existing customer or add a new one. Customer name, phone number, and email are captured so notifications can be sent automatically. Returning customers have their details pre-filled from previous visits.

Enter the device type, make, model, and serial number. Then describe the reported fault in the free-text field. You can select from common fault categories to speed up entry. A clear fault description helps engineers diagnose the issue more quickly once assigned.

Use your device camera to capture photos of the item at intake. Photos are timestamped and geo-tagged automatically, providing a verifiable record of the item's condition on arrival. This protects both your business and the customer in the event of any dispute.