Managing Restaurant Orders

Restaurant staff access orders at pos.askbiz.co/restaurant/orders. The screen shows all open orders for the current service period, with each order displaying the table reference, number of covers, and current total. New orders can be started with the + New Order button.

Tap + New Order and enter a table number or identifier. Select menu items by category — items are grouped by the categories you set in your menu (Starters, Mains, Desserts, Drinks). Tap an item to add it; tap again to increase the quantity. Add a note to any item for kitchen instructions (e.g. 'no onions', 'medium rare'). Submit the order to send it to the kitchen.

Open orders can be modified until payment is processed. Tap the order to open it, then add or remove items. Each modification is logged with a timestamp so there is a full audit trail of what was added or removed and when. If an item needs to be comped (given without charge), set the price to zero or apply a discount before submitting.

When a table is ready to pay, open their order and tap Checkout. The checkout screen shows the full itemised bill, any discounts applied, and the total. Select the payment method (cash, card, split). Processing payment marks the order as completed and creates a transaction record in your POS database. The order disappears from the active list and the table becomes available.

If an order needs to be voided after submission (wrong table, duplicate entry), open the order and tap Void. Voids are recorded in your audit trail with a reason. If payment has already been processed and a refund is needed, use the standard POS refund workflow from the admin dashboard. All refunds appear in your Operations tab with full detail.